Conditions générales de vente
Placing an Order
According to article L. 3342-1 of the French Code de la Santé Publique which stipulates that the sale of alcohol to underage children under (16) sixteen years of age is forbidden, the buyer
declares that he is at least 18 years old and can lawfully perform an order on the Internet.
Our minimum order is 6 bottles for the Empreintes and Inspiration and 1 bottle for Collections.
We will honor the orders received within the limits of available stock.
In case the product is not available, in accordance with Article L 121-20-3 of the Code de la Consommation (Consumer Code) we will notify the buyer as soon as possible so that he may modify or cancel his order.
Our responsibility shall not be engaged if the product is unavailable; nor can the customer claim any damages whereof.
Sales prices are in Euros, all inclusive, and thus include the applicable VAT rate at the time of the order.
They are net with no discount and do not include transport fees.
We reserve the right to modify prices at any time; however, we guarantee application of prices applied at the time of your order.
No refund shall occur should prices go down.
We ship to Metropolitan France and Corsica.
Packaging: Cartons of 1 or 6 bottles
Terms of Delivery: from 3 to 15 days upon receipt of the order, according to the address and time of shipping.
Important: Please provide us with all information necessary for proper delivery (access code, presence of an attendant, neighbor or any person able to take delivery of your order in case
you of your absence…)
Shipping charges: 30,00 €
Free Shipping with orders above 36 bottles.
You may pay for your order in two ways:
– by bank card (Carte Bleue, Visa, Eurocard, Mastercard) on line via a protected site.
– with a bank check to the order of SCEA SAINT SEBASTIEN (in this case, please print out the order form and send it along with the payment).
Whatever the payment method, no discount for early payment shall occur.
All orders shall be final after payment validation by the online site or at reception of your check.
If the payment contains any kind of irregularity, the order shall automatically be cancelled. All incomplete or erroneous orders shall not be considered.
You can choose delivery at your home or any other suitable address.
Delivery times mentioned in the terms of shipping only constitute an estimation and cannot be used to cancel an order or claim damages in case of late arrival due to any incident.
In the same manner we cannot be held responsible if the delivery instructions transmitted to the shipping company (date, time, notification) are not complied with.
All our consignments are sturdy and in perfect condition. The shipping companies are entirely responsible for any damage. Even when the shipment is free, the goods will travel at the risk
of the recipient.
Upon reception, the recipient shall check carefully that the product is conform and in good condition. Any damage or missing element must be mentioned precisely on the shipping company’s
delivery papers and then be confirmed to us in writing within 72 hours.
No reimbursement or exchange shall occur if this should not be the case.
In case the product does not conform to the order, please contact us within 7 days following the reception date of the goods. We will exchange the product as soon as possible.
Right of Withdrawal
Article L. 121-20 of the code de la consommation states that you are granted a 7-day period from the date you receive the order to cancel said order without any justification or obligation of
penalty payments other than return fees. Delivery date is proof.
Beyond this date any form of exchange or reimbursement will not be granted.
The product must be returned in its original wrapping in perfect condition with no outside marking after we have been duly notified by mail or e-mail.
Payment refund shall occur as soon as possible after reception of the goods.
Information Technology and Civil Liberties
Your personal information will only be used to take care of your order. It may be integrated into our customer file but in no case be given to third parties.
According to article 27 of Law 78-17 of 6 January 1978 ‘Information Technology and Civil Liberties’ you have right to access, modify or suppress data that concerns you. Unless otherwise specified from your part, we will send you our news letters.
Disputes and Litigation
Any complaint must be sent to us by e-mail or mail. It will then be studied and dealt with as early as possible. In case of difficulties with the present contract, the parties must look for an amicable arrangement before starting legal action.
We reserve the right to adapt or modify at any moment the present General Sales Conditions, which will immediately be notified to the buyer by updating the site online.
The contracts are subject to the General Sales Conditions applicable at the time the order was made.
The Saint Sébastien Estate cannot be held responsible in circumstances beyond its control, even if they cannot be deemed a case of Force Majeure.
The Saint Sébastien Estate reminds that alcohol abuse is dangerous for health, and is not responsible for the consequences incurred by its consumption.
French law rules over all the clauses of these General Sales Conditions as well as all transactions and purchases performed from the site of the Saint Sébastien Estate. Contractual information is stated in French and the products proposed for sale conform to French legislation.
The present General Sales Conditions, as well as the price of the products sold on the site, are accepted by the buyer who declares that he is aware of their terms and has read them and therefore cannot base any claim on any contradictory document, such as his own sales conditions.
A purchase entails the acceptance of these General Sales Conditions.